Refund Policy

Cancellation of Orders/Refund
All Green Nursery and Garden has a cancellation or change of mind policy. Please choose carefully before processing your order. If a product is returned within 7 days of purchase, it must be in the original condition and packaging with no damage. It must be returned to the original store purchased and inspected before any refund is processed.
If it is online, it can be returned to our Hoppers Crossing store at 130 Old Geelong Road Hoppers Crossing, a refund will be granted (less postage or a delivery fee). Refunds will be processed as per the original payment such as a credit card or cash.

Returns must be accompanied by a receipt. Identification such as a Driver’s License, will be required to be shown to the Supervisor on site alongside your bank card as proof of purchase. If payment has been made by Tap and Pay, then your ID wallet will be required to be shown or bank statement.
Exclusions of a refund will be:
•Floor Stock and Clearance items - purchased online and instore
•Finance Transactions – including Afterpay

Restocking Fee
Loyalty Customer
If an item has been specifically ordered, then you will be required to pay a handling fee. This will be charged at 15% of the total transaction.
*This is non-refundable and will be added to your account*

Wholesale/Trade, 30 Day Accounts
If an item has been specially ordered or an item that has been loaded on a Truck, then you will be required to pay a handling fee. This will be charged at 15% of the total transaction. This is non- refundable, and an invoice will be required to be paid, it will not be added to your file as a deduction.

Delivery
It is an obligation that you are required to make sure that your delivery address is correct. This is required to be done before leaving the store and if an order is processed online. Please check your receipt to make sure your name, contact phone number and address is correct and up to date. All Green is not obligated to resend the order to the correct address at our expense.

We will provide an estimate date and time of delivery for all orders and will endeavor to ensure that this is met. But these are estimates only, we cannot guarantee time of delivery. It is the responsibility of the customer if an order has not been met. If an item has been lost in transit, we will not dispatch the item immediately.

If you have any questions surrounding this, please don’t hesitate to speak to the Supervisor on duty.